How many SA Support Incidents do I get with Software Assurance?
Your organization’s investment in Software Assurance determines the number of phone support incidents you are eligible to receive. When you have at least one Server License covered with Software Assurance (SA) you get a complimentary phone support incident, plus unlimited Web support for all the Servers covered with SA. You are also entitled to an additional phone support incident for every US$200K spent on System and Application SA, and for every US$20K spent on Server and Client Access License (CAL) SA.Since other rules apply, use Microsoft Volume Licensing Advisor or Volume License Service Center reporting tools to check your benefits. Your Microsoft Account Manager or Microsoft partner can also help you calculate the number of incidents you may receive.
Your organization’s investment in Software Assurance determines the number of phone support incidents you are eligible to receive. When you have at least one Server License covered with Software Assurance (SA) you get a complimentary phone support incident, plus unlimited Web support for all the Servers covered with SA. You are also entitled to an additional phone support incident for every US$200K spent on System and Application SA, and for every US$20K spent on Server and Client Access License (CAL) SA.
