How many positive response attempts is an operator required to make, to an excavator, in order to satisfy the requirements in 18.3(b)?
Response: The operator must provide a positive response per 18.5(a). The operator should make sure that the attempt is fully documented so that if and when an excavator makes a second call, as required, that the operator can prove that a positive response was attempted on the first call and another positive response was made for the second call (18.5(b)). (Fully documented means: phone or fax number dialed, or email address used; the time and date of the positive response; and confirmation that the positive response was successful. If it was not successful, document what the problem was in making the positive response (busy signal, wrong number, etc.). 6. What should an operator do if they have no underground pipeline facilities in conflict with the excavation area and a specific method of positive response was not given by the excavator to the one-call center? Response: The operator may choose the method of positive response. 7. Under Texas Utility Code 251 an underground facility ope
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