How many physicians does the billing company assign to each individual claims collector?
Many billing companies assign two, three, or sometimes even more physicians to their collectors. This creates one of the biggest problems with the medical billing profession today. Specifically, struggling to call on claims.One of the most important tasks a billing company must do is call on any outstanding claim and check its status. This is referred to as calling through an physician’s accounts receivable. Every single outstanding claim on a physician’s accounts receivable should be called on every month. This entails checking the status of, requesting payment for, and refiling the claim if necessary. If this is not completed on a regular, aggressive basis, the A/R will become inflated. Many of these claims can not be collected on after certain periods of time. At Renaissance Medical Billing, we do not assign multiple physicians to our claims collectors. This enables us to work a physician’s A/R balance much more aggressively and efficiently.
