How many phone secretaries are working at any given time?
The number of secretaries varies upon the time of day; we don’t get as many calls at four in the morning as we do at four in the afternoon! Our answering service takes pride, however, in having enough secretaries available at all times that no caller is kept on hold indefinitely. Someone will always be readily available to speak to your clients. • How do the receptionists know what to ask of the callers? When you start your account with us, we’ll go over what kind of calls you expect to receive and what information you’ll need from the callers. For instance, if you’re a plumber, when your clients call in needing service, we’d generally ask for their name, address, phone number, and a brief description of their problem. All of this, of course, can be personalized to meet your specific needs. • How will the phone secretaries distinguish an urgent call from a non-urgent call? When we initially set up your account, we’ll establish a detailed set of instructions with you so that you don’t m
