How many new projects can a management team seriously consider in a year?
This answer varies with each contact center and management group, but when the final budget process determines what’s ‘above the line’ versus ‘below the line’, typically there are ten or fifteen line items that maintain forward movement on existing projects and a few slots open for new activities. This means that a CTI project is competing with a range of other opportunities vying for one of only several slots on the approved list. The following table provides a summary of the major entries in the competing list – a detailed list, with each item requiring management attention, is significantly longer.
