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How many invalid attempts for the Challenge Questions?

April 26, 2017challenge invalid

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10 Posted

How many invalid attempts for the Challenge Questions?

1 Answer

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10 Posted

A17: The maximum invalid attempts per question is two. The total invalid attempts for all questions is five. If you answer the first Challenge Question incorrectly twice, it will bring up the second Challenge Question. If the second Challenge Question is incorrectly answered twice, it will bring up the last Challenge Question. If you fail to answer the last Challenge Question correctly, you will be locked out of Online Banking. You will need to call Internet Banking Support at 507-342-5111 to reset your security status.