How many calls are automatically routed to CSC?
A. From January – August 2009, there have been approximately 4.3 million calls to the CSC. See Appendix C of the CSE Transition Guide for the monthly calls to the CSC attributed to your county. Information is not available about the number of calls that are automatically routed or transferred to CSC vs. the number of calls made directly by customers. This includes calls routinely routed by State operated offices and those periodically routed by county operated CSE offices.
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