How long will my Notebook / Laptop RMA take to process?
Once received, notebook / laptop RMA processing time can take 2 – 3 weeks from the date RMA is received. Transit time is not included in this timeframe. All notebooks returned will be tested to verify the defect returned under. If defect is confirmed, a repair of verified defect will be performed, replacements will only be issued for units that could not be repaired. ALL notebooks returned must be received 100% complete as received by customer. User must remove ALL system passwords (BIOS password, Windows password, manufacturer restore program password, etc.) Units received password protected will be denied and return to customer. You will receive updates via email.
