How long will it take to receive assistance from the ResNet Group?
If your case is presented to ResNet during a busy time of the year, there may be a wait time of up to 72 hours before you receive a response from them. If you do not hear from the ResNet Group within approximately 72 hours of your case being presented, please contact the Client Services Center at 212-998-3333 (x83333) to seek assistance.
If your case is presented to ResNet during a busy time of the year, there may be a wait time of up to 48 hours before you receive a response from them. If you do not hear from the ResNet Group within approximately 48 hours of your case being presented, please contact the IT Service Desk at 212-998-3333 (x83333) to seek assistance.
