How long will it take to process my application?
Applications submitted to the Online Banking department by 2:00 p.m. will be processed the same business day. Applications received after 2:00 p.m. will be processed the next business day. Your customer ID and PIN will be mailed to you after your application has been processed in approximately 7 – 10 business days.
You should receive your TelPay Access Number and PIN within 10 business days after TelPay has received your complete application and void cheque. Also for identification purposes, TelPay will credit a small amount to your bank account. Please call TelPay at 1-800-665-0302 when the credit is in your bank account.