How long will it take for ADSL2+ with TPG Home Phone to become active from Registration?
Your ADSL 2+ Service: After you have submitted your application, ADSL2+ will be activated in approximately 10 working days but can take up to 20 working days in some cases. Your billing cycle for ADSL2+ with Home Phone will begin as soon as ADSL2+ has been installed. Your Home Phone Service: If you had nominated to receive or will receive a new number at registration time, your Home Phone will be activated at the same time as your ADSL2+. You will be able to make outgoing calls as well as receive incoming calls. However if you had nominated to port you number across to TPG, we will start the porting process as soon as your ADSL2+ has been activated. Porting is currently available to customer on the following networks: Telstra, Optus, AAPT, Primus and Powertel. If you are converting an existing Telstra phone service at your CURRENT location to ADSL2+ with TPG Home Phone: • Porting of your number will normally take a further 3 – 4 working days, however can take up to 30 days to complete
Related Questions
- Can I use TPG Home Phone for line rental and local calls only and choose another provider for other calls (national long distance, international, calls to mobiles)?
- On the day of ADSL2+ with TPG Home Phone installation, do I need to be present at the location of the installation?
- I am an existing TPG ADSL2+ customer, can I switch to the TPG and Home Phone bundle?
