How long will it take an investigator to respond?
A. The 1-800-589-2728 number is answered 24 hours per day by a fire dispatch center in the Columbus area. One of the FEIB supervisors is always “on-call” and will return call the requestor within 5-10 minutes of the request. The FEIB supervisor needs to talk to an incident commander or chief officer on the scene, not the local dispatch center. The FEIB supervisor will triage the incident and determine whether an investigator will respond immediately, or hold the response until the next business day, in accordance with the SFM Policy on After Hours Response. For an immediate response it is the FEIB goal to have the first investigator on the scene within 2 hours of the request, and additional resources to respond as quickly as possible.
