How long until my computer issue or request is addressed at the Helpdesk?
When you contact the Helpdesk we will attempt to resolve your issue, if possible, while you are on the phone. If a work order has to be opened the SLT (Service Level Target) for all Helpdesk requests is that we will contact you within 24 hours after the initial request. This does not constitute that we will fix it within that time. The technician will arrange a time with the requester to resolve the issue in a timely fashion.
