How long should someone who has applied for services have to wait?
There is no single answer to this question that will satisfactorily cover each person’s specific situation. If the eligible person or family seeking services is in a crisis situation, such as the sudden loss of natural (family) support, the CDDO must respond immediately giving top priority toward achieving whatever level of support needed to help the person safely remain a part of their community. If there is no crisis, the CDDO may need a period of time to arrange for the needed services or for funding to become available, whether the services are provided directly by the CDDO or by a provider other than the CDDO. When someone who has applied for services is informed they are eligible to receive services funded by SRS/DBHS they should be told when they can expect services to begin. If they are not, they should ask for a starting date. A system wide expectation is that no one should have to wait longer than sixty (60) days for services to begin, after MRDD eligibility has been determin
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