How long should I wait to file a missing package claim?
All US orders should arrive within 2-9 business days of shipment. Alaska, Hawaii, APO/FPO, and International orders may take longer. We add delivery confirmation to all our UPS and USPS Priority/Express packages, so you can track the status of your order online, by clicking on the link provided in your e-mail receipt. If the online system reports that the package has been delivered, and you do not have it, you must contact USPS and file a claim immediately. Be sure to have the delivery confirmation number with you. Then call Pure Complexions, so we can assist you. We cannot give refunds or resend orders until the post office investigation is concluded. For International orders – Pure Complexions is not responsible for orders that are lost or rejected at customs. Shipping insurance must be purchased during checkout to insure delivery.
