How long should a port take?
Generally, the industry standard is 2.5 hours for a simple Wireless-to-Wireless port, and 4 days for a simple Wireline-to-Wireless port. There are certain instances when the Old Service Provider (OSP) may issue a delay, so these times are the best-case scenario. The customer should be prepared for a longer wait time. Complex Ports, because of their more complicated nature, will take longer than a simple port. Porting delay times will vary from carrier to carrier. When Cellular One is porting a number out to a new carrier and the request constitutes a simple port, all numbers (with the exception of reseller numbers) will normally be ported out in 2.5 hours barring problems with the port request, or system delays). Reseller numbers will be ported out after a 72-hour delay. This delay is necessary for the reseller to verify the information in the Wireless Port Request (WPR). Cellular One does not keep the information necessary to verify that the customer requesting the port is the person
