How long does the ICM keep call recordings?
All call records including conversations are stored on the ICM’s SAN (Storage Area Network). Call records will be stored on the SAN for 6 months (longer times are available) then will be purged, or archived to tape or DVD, depending on the individual facilities requirements. • What kind of call reports does the ICM provide? The ICM comes with multiple reports as well as customized call detail reporting. Administrators can define the search criteria to narrow the reports by dates, phone locations, pin, duration, or any of several other criteria. Once the report has been designed, the template can be stored under the user’s login name for future retrieval. • Do call charges start as soon as the inmate picks up the handset? No. The ICM does not begin charging for a call until the call is positively accepted by the called party and all acceptance prompts are played. • Is there a set time limit on inmate calls? Yes. The time limit is set per the facilities request, and is typically 10 – 15
