How long does the claim process take?
Sending complete and accurate information can expedite the process. The investigation also involves collecting information from other City departments, an informal interview/statement, taking photos when necessary, and reviewing all documentation. A decision regarding your claim will be made when the investigation is complete and all applicable records are received. There is an exception with claims involving the Michigan No-Fault Law.
CSA is committed to providing you with prompt and fair claims service. Every claim is thoroughly investigated and adjudicated by a qualified claims examiner. The total timeframe for claims resolution can vary; however, your prompt response with all necessary documents helps to expedite the process. In rare instances, such as natural disasters, the sheer volume of claims may create a temporary delay in our processing and adjudicating of claims. In those instances, CSA works diligently to catch up and return to our normal, fast turnaround times.
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