How long does it take to transfer points into my participating frequent flyer or hotel frequent guest account?
Provided you are already enrolled, once you call, it usually takes 3 business days for your points to show up in your account. If you request that a points transfer to a participating frequent flyer or frequent guest account be processed faster than the three business days, a rush transaction fee of 3,500 points will be debited from your Membership Rewards account.
Provided you are already enrolled and your accounts are linked we can normally complete a points transfer within 5 working days. [Back to Top] How do I check if the participating hotel or airline I am interested in has availability before I transfer my points or redeem for a voucher? You must call the airline or hotel directly prior to exchanging points. Phone numbers can be found on the airline and hotel partner pages. Please tell the reservation agent that you intend paying with your Membership Rewards points or with a Membership Rewards voucher so that he or she can check the relevant availability. [Back to Top] Can I switch my points back to Membership Rewards once I have transferred them to a frequent traveller programme or exchanged them for a reward? No. Once points have been exchanged for a reward the points cannot be converted back into your Membership Rewards account. [Back to Top] How long does it take to receive a Membership Rewards voucher? Your voucher normally arrives 14
