How long does it take to resolve a grievance or appeal?
That depends on the degree of the issue. Your grievance or appeal will be forwarded to a Grievance Coordinator, and within seven days we’ll send you an acknowledgement that the complaint has been received. Then, you’ll receive notice of a decision on your matter within 30 days of filing the complaint. If your complaint requires longer than 30 days, we’ll send you a notice explaining the reason for the delay, and you should receive a final decision no more than 45 days after filing your complaint. If your situation is urgent, the Grievance Coordinator will work with you to ensure that your grievance or appeal is resolved as quickly as possible.
