How long does it take to receive my cheque?
After your post-retrofit evaluation, your local service organization and their energy advisor who evaluated your home have 30 days to submit your information to NRCan. NRCan reviews files and approves, processes and mails most payments within 90 days. The 90 days is not a firm timeline, and there can be delays for a number of reasons. For example, certain types of files require a manual evaluation from NRCan technical officers. In addition, if the project includes an earth-energy system such as a a geothermal or ground source heat pump, NRCan must receive certification from the Canadian GeoExchange Coalition before processing the application which can sometimes cause delays. Please do not contact NRCan for any cheque status request if it has been less than 90 days since your post-retrofit evaluation. If it has been more than 90 days since your post-retrofit evaluation, you can contact 1-877-953-5454 (Mondays to Fridays from 8:00 am to 8:00 pm Ottawa time).
