How long does it take to get an employee added (new)/deleted (terminated) and what is the process?
All modifications to an employees coverage or the enrollment of a new employee or dependent must be done in writing on the NCACC’s forms. Once the Manager Self Service has been provided to a member group these types of enrollment activities can be handled at the member level through the internet and paper enrollment forms will not be necessary. The NCACC will collect the data within its Benefits Workstation system. Two times weekly, the NCACC will send a full file transfer to CIGNA and Caremark. They will receive the data and download it into their system. Any system discrepancies or kick-outs will be worked through a concerted effort between the NCACC customer service unit and CIGNA and Caremark. Once the data is uploaded it overwrites the record (or adds the record). An ID card is prompted and sent to the member, when applicable.
