How long does it take to get a piece of equipment repaired?
Many facets enter into this question. Time of year, type of problem, parts needed, etc. all have a bearing on the answer. The general rule is on consumer units during the winter when usage of equipment is less we run about three days to a week on most repairs. During the spring and summer this time frame can easily expand to two weeks depending on the volume of equipment needing attention. On commercial accounts we emphasize a 48 to 72 hour turnaround depending on the problem. We will always ask how quickly you need the product up and running and endeavor to do our best to accomplish this goal. One thing to remember is that products retailed through our facility take precedence on the repair schedule versus units purchased elsewhere. You can always contact us via phone, fax, or e-mail at paul@bmproturf.com to find out how long repair time frames are running.
