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How long does it take for the Council to resolve a complaint?

April 26, 2017complaint council resolve

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How long does it take for the Council to resolve a complaint?

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A. Owing to the large number of complaints received by the Council, and the time period required to gather evidence it is not possible to provide a definitive time scale for the resolution of complaints. (The Council does aim to make an initial response to all complaints received within five working days).