How long does an average remote support session last?
Online support sessions can last anywhere from a few minutes to much longer, depending on the type of help you need. In some cases, a computer may need a comprehensive tune-up which can take over an hour. In other cases, you may need set up and support for a new MP3 player or digital camera which could take as little as 30 minutes. For simple problems, like locating a lost file or fixing an email problem, you can get help in 15 minutes.
