How long does a health information custodian have to respond to an individual’s request to personal health information?
A health information custodian must respond no later than 30 days after the request was made. Extensions beyond this 30-day time frame are allowed where meeting this time frame would interfere with the custodian’s operations, or where outside consultations are required in order to comply with the request. In such situations, the custodian must inform the individual in writing about the delay and the reasons for the delay.
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