How long does a complaint take to be resolved?
Unfortunately, we cannot provide a time frame in which your complaint will be settled. Generally, after the initial complaint has been filed, a business has ten days (including weekends but excluding holidays) to respond. After the initial response, our office attempts to mediate an amicable solution. However, how quickly a complaint gets resolved depends upon many factors including how complete documentation of the complaint is, the cooperation of the business, and the amount of complaints filed in our office. Please be assured we will handle your complaint as quickly and efficiently as possible.
