How knowledgeable is the staff at Fireplace Village about the different brands that it carries?
All employees receive continuous training on the wood stoves, fireplaces and other products that we display and support. Training is provided by manufacturers’ representatives and in-house staff on the wide array of wood stoves, fireplaces and other products sold by Fireplace Village. Members of Fireplace Village’s installation and service department are NFI Professional Certified. The National Fireplace Institute® (NFI), an independent, non-profit certification agency, conducts nationwide testing of hearth systems planners and technicians. Only those who pass a rigorous examination covering important topics like safety and placement, venting requirements, and installation guidelines receive NFI Professional Certification.
