How is the solution (AR System and Help Desk) to be configured for the specific business needs of the company?
Configuration of your information can be accomplished via Forms, which are the foundation of the AR System and the Help Desk. Help Desk Case forms can be modified by an administrator to include client information, technical details and notes regarding the issue all in one easy to use single interface. Configuration of the Help Desk application can be accomplished using the Remedy Configuration Manager. Part of the responsibility of the application administrator is to configure the Remedy Service Management applications to contain custom entries about the various people, groups, skills, responsibilities, and geographic locations associated with your organization. You configure the applications using the Remedy Configuration Manager. The forms are only available to the AR System administrator and the RSM application administrators. The configuration console consists of four tabs. They are: General Support Specifics Address Advanced The tasks on the General and Support Specific tabs are r
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