How is the online service offered through RelayHealth different from Aetnas Informed Health Line?
Aetna’s Informed Health Line nurses provide information on various health topics by telephone. However, they cannot treat a member, or prescribe medications. A webVisit through RelayHealth is actually an online visit between an individual patient and his or her doctor. Just as a member would have a financial responsibility for an actual office visit, there is a similar responsibility for an online visit. A call into the Informed Health Line is not the same as a visit to the doctor’s office. Aetna’s Informed Health Line provides members and their families with telephone access to registered nurses 24 hours a day, 7 days a week. Using an advanced health information database, Informed Health Line nurses provide information on a variety of health topics including prevention strategies, chronic conditions and complex medical situations. They also help members understand health issues and work more effectively with their physicians. If a member uses the reimbursable webVisit feature, and the
