How is the ES4000 supported?
We provide the industry’s best technical support exclusively for enterprises, with 24/7 assistance on the hardware, operating system, and all software components. We will respond directly to every support request, regardless of its nature. The ES4000 is equipped with advanced monitoring and on-demand remote assistance technologies that deliver a new and truly superior customer support experience. These technologies ensure that every installed appliance is kept fully up to date and at its operational peak, with minimal administrative involvement. • What technologies are used to support the ES4000? Using advanced embedded technology, the ES4000 communicates with Sophos Support every five minutes, automatically receiving anti-virus and anti-spam updates and reporting on protection status. If an unusual traffic spike or hardware failure condition is detected, such as an out-of-date anti-spam engine or a failing hard drive, we will proactively initiate the appropriate support procedures, of
