how is the design process handled is everything sequential or are many disciplines working on it simultaneously?
Once you figure that out, you need to get close enough to your customers so you really understand what they’re going through, what their issues are and how they truly experience you. They’ll be candid because the payoff for them will be a lower price from you. Just like you, customers want to pay less and make their own lives simpler wherever they can. So X-engineering begins with going deep into your customer’s experience and expectations. Your next step is to jointly redesign the process with your customer not just at the interface, but something end-to-end. Maybe it’s not just how something is bought and sold, but really how it is ordered and inventoried. Look at all the tasks involved to see what can be eliminated and where there are redundancies. Look carefully, and start to experience what shared process design really looks like. Then move onto suppliers. The truth is you have leverage here, especially if you engage your suppliers in X-engineering in a way that benefits them, and
