How is the balanced scorecard an IT governance mechanism?
Kaplan and Norton have introduced the balanced scorecard at enterprise level. The balanced scorecard can be applied to the IT function and its processes. Recognizing that IT is an internal service provider, the perspectives of the balanced scorecard can be adapted accordingly with the following perspectives: corporate perspective, customer (user) orientation, operational excellence and future orientation. By using a cascade or waterfall of balanced scorecards, a method for business and IT fusion and control mechanisms are provided to top management. To achieve this, the IT Development Scorecard and the IT Operational Scorecard are defined as enablers for the Strategic IT Balanced Scorecard that in turn is the enabler of the Business Balanced Scorecard. Q. How does this book offer assistance in managing Information Technology governance? This book Strategies for Information Technology governance offers an overview of the theories and practices for information technology governance. It d
