How is technology a differentiator for Glenborough?
We’re always trying to be as efficient as possible, and make key information as readily accessible to our employees and customers as we can. We’re slightly conservative with our decisions — we don’t want to be in the forefront of technology, but we still want to be on the leading edge when it comes to getting business value out of our systems. We’re always listening to new ideas and capabilities out there, and we’ve been frustrated by some of our manual A/P processes. Since we knew it could provide a big return to make the change to rCash PAY, selecting it was a pretty easy decision for us. What were some of the A/P issues you faced? The biggest negative was that we were manually pushing around a lot of paper. We are very centralized in terms of back office, and we do all of our accounting here in San Mateo. But our many vendors have relationships with our field offices that manage property all over the country, so that is where they usually mail their bills. Then the field offices wou
