How is technical support handled at Pacific Bell?
When you call, you will be able talk their service personnel at (supposedly) any time of the day. Expect a 5-10 minute wait. For more complicated issues you are issued a “ticket number” that is used to identify your current case. Keep this number handy. Sometime later, a Pacbell technician will call you back to discuss your problem. Hopefully the problem will be solved shortly thereafter. Be sure to describe your problem accurately to the service personnel.
