How is SPAM handled with the new system and is there anything I can do to improve or change the SPAM experience for my Outlook client?
The ICE! Service has a multi-layered approach to combating SPAM by implementing both server-side and client side SPAM filtering. v Server-side SPAM filtering: v Upstream at the mail server, messages tagged as [SUSPECT SPAM] are delivered directly into the users system-provided Junk E-Mail Folder. Custom end-user filtering rules override the general system-based filtering and sort mail on the server prior to end-user mailbox access. v Common experience in Outlook / Entourage / OWA / Mobile: v The server-side, system-provided Junk E-mail folder is accessible and can be configured via all clients. v End-user SPAM filtering control administered through the client: v Custom Lists: Safe Senders / Safe Recipients / Blocked Senders v Custom Block Lists: International Domains / Language Encodings For more information on SPAM handling and best practices, see the document on SPAM Management under Policies and Procedures on this web site.
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