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How is software support handled? Are knowledgeable, easy-to-reach software support professionals available to answer my questions?

April 26, 2017answer handled knowledgeable professionals Software support

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How is software support handled? Are knowledgeable, easy-to-reach software support professionals available to answer my questions?

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Software experts (most often a programmer or maintenance consultant) can be reached via a toll-free number M-F, 7a.m. to 3 p.m. MST. Online customer service forms are available 24 hours a day, and are promptly answered during business hours. In addition, each client has their own folder available on Rushton International’s FTP site, allowing quick updates (self-extracting executables) and easy access to the latest software information.