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How is security maintained?

April 26, 2017maintained security

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10 Posted

How is security maintained?

2 Answers

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Posted

At the beginning of a screen-sharing session, you and your iCONECT representative are connected via a communication server. The screen data that is passed between you and your representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant. After the session has ended, your representative can no longer see your screen or access your computer.

0

10 Posted

At the beginning of a screen-sharing session, you and your support representative are connected via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another explicit request for support.