How is SecureLink better than desktop sharing?
Desktop sharing is great for support at the PC level. However, one of the problems with desktop sharing (in addition to being forced to give up your desktop), is that you can’t control the level of access granted. The support engineer effectively becomes you, with all the permissions and privileges therein. This might give them too much access (such as the ability to “snoop” email or format drives), or not enough access to key back-end servers. Traffic also flows through a shared server, which can be a concern for high-security environments. The SecureLink server is a dedicated server residing at InterSystems headquarters in Cambridge. Finally, using desktop sharing to access multi-server or multi-platform environments is very cumbersome and time consuming.
