Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

How is netECHO technology integrated with CRM applications?

April 26, 2017applications CRM Integrated netecho Technology

0

Posted

How is netECHO technology integrated with CRM applications?

1 Answer

0

Posted

• netECHO technology automatically integrates with back end databases and applications. These applications could be traditional legacy systems to new applications such as ERP/SCM and CRM. Some of the potential CRM application modules are: • Multimedia call centers that receive regular telephone calls, as well as inquiries that initiate from the web, via email, text chat or voice. • Real-time web transactions on voice command, including online form submissions that process transactions exactly the way visual browsers do. This also includes web transactions integrated with a company’s existing applications. • Voice-based menu-driven functionality that is flexible, as well as user-friendly, such as the option to start or end any command as per the user’s choice. netECHO voice-enables all of the pages associated with a particular site, regardless of whether they are HTML, VXML, WML or sites written with any other programming languages.