How is MobileAccess different from the Microsoft Dynamics CRM Mobile Express offering?
Dynamics CRM Mobile Express, like most browser-based mobile solutions, has the sole benefit of working across a great many device types as only HTML is the most basic requirement. The challenge with this broad reach, lowest common denominator approach is that while it avoids having a client installation, the tradeoff is a difficult user experience for all but the most casual user. To point out just a couple of deficiencies: the lack of form-based logic, an always-available application and data regardless of network connectivity as well as tight phone application integrationwithout these features alone, your users may likely revolt and give up trying to use CRM on their device. Imagine being in the middle of adding a new record and receiving a phone call, thereby interrupting data inputonly to discover that after completing the call and returning to the browser that the data already typed in is now lost. Ouch. Not the kind of experience we consider to be productive but some use case sce
