How is McDonald’s changing talent management?
Floersch: Not a lot. We’ve been putting in place a lot of strong programs at the store level and for our staff employees that we continually monitor. We have commitment survey scores all the way down to the store level for all of our 32,000 restaurants, whether it’s company-owned or franchisee. We are seeing more applications coming in for our jobs. I’m getting a lot more personal e-mails from people I know for salaried staff. It’s three, four times the amount I was getting before. They’d like to be considered for a job at McDonald’s. It could be a LinkedIn connection. It could be a friend of a friend. But we are seeing increases in the number of people that are applying for jobs at the store level as well. We’re operating in a very strong business cycle right now. People have seen that, and they know they’re going to get some of the best training and development at McDonald’s. I think they’re interested in that. McCague: Our CEO has a phrase that we’ve borrowed from the [Obama] admini
