How is Journyx weathering the economic downturn?
Curt Finch: Our revenue only slightly increased in ’08 compared to ’07. It was almost flat, in other words, which is obviously not what we are shooting for but still a lot better than what GM did. CRM Buyer: What are some of the cost-cutting measures you’ve taken? Finch: We haven’t had to cut costs, but we have enhanced our focus by splitting the company into two divisions: One is focused on new products, and the other is focused on existing business. We have also hired some new people — so, in actuality, we have increased our costs a little bit. CRM Buyer: How can your products help your customers’ bottom lines in the near term? Finch: We develop time-tracking and expense report software aimed at understanding costs on a per project, per customer basis. Understanding costs is key during a downturn. A lot of executives say ‘we will cut 10 percent across the board, cut 20 percent across the board’ to keep their companies afloat. But are those cuts the smartest they can make, the most n
