How is ITIL Live different to the other tools available?
ITIL Live’s main authoring team includes Sharon Taylor, Candace Tarin and Bidemi Johnson who together have many years experience within the industry. ITIL Live’s Content Review Group combines wide ranging experience with specific expertise in all areas of the ITSM community so you can rest assured the product has been rigorously tested by leading industry experts. Please visit www.BestPracticeLive.com for a profile of of the authors. ITIL Live offers a unique approach to navigating through the ITIL V3 content: MPEs. A Main Practice Element (MPE) is a practical, everyday application of Service Management at work. Literally speaking it is those core activities (or elements) of Service Management you have to undertake i.e. Conducting Service Testing and Pilots. The MPEs have been documented in a similar fashion as we are used to seeing processes and functions diagrammed. This method enables the product to easily depict process and role involvement. ITIL Live’s Toolkit contains a host of v
