How is it decided what content will be included in a Mentor?
Mentor Media’s content development staff of writers performs the research-intensive process of identifying the scope of Mentor content. We consult subject matter experts, sometimes provided by the applications developer (e.g. Lotus for our Lotus products). We scour the application’s documentation and help files. We do extensive web research of white papers, marketing materials and product reviews. We also draw on helpdesk data – determining which functions cause the most activity. Our content developers learn and use the application extensively; a common sense practice that reveals much of what needs to be demonstrated. For a custom application, the customer usually knows what content needs to be covered. This is augmented with our recommendations based on our experience, research and observations.
