How is ILLiad better than the old system?
• You will find it easier to submit your document delivery requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request. • You can get information about the status of your request through the Web at any time from any location without having to call the library. • Data about what you have requested will remain in ILLiad for your reference for years. This is known as your History Requests. • Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
• You will find it easier to submit your document delivery requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request. • You can get information about the status of your request through the Web at any time from any location without having to call the library. • Data about what you have requested will remain in ILLiad for your reference for several years. This is known as your History Requests. • Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
