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How is “Guaranteed assistance for 3.5 hours in a shift” is achieved in Semi Dedicated Staff plan?

April 26, 2017achieved guaranteed hours Plan semi shift staff

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How is “Guaranteed assistance for 3.5 hours in a shift” is achieved in Semi Dedicated Staff plan?

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In Semi Dedicated Staff plan a tech is assigned for 2 clients. Hence the tech will spent almost half of his shift time i.e. at least 3.5 hours completely dedicated to one client. The same tech may spent more time if the other client has no issues in queue.