How is feedback for FBA-related sales handled?
Buyers can leave feedback for the merchant on orders that are fulfilled by Amazon.We do not filter or remove feedback that is specifically related to the fulfilment part of the order. If Amazon fails in the fulfilment process and this causes negative feedback for the merchant, the merchant should asses the program and decide how to proceed. Amazon will be responsible for all related customer service and order returns sold on Amazon.co.uk. Amazon has consistently received high customer satisfaction results from national surveys and is recognized by buyers as one of the most trusted online merchants.
Buyers can leave feedback for the merchant on orders that are fulfilled by Amazon.We do not filter or remove feedback that is specifically related to the fulfilment part of the order. If Amazon fails in the fulfilment process and this causes negative feedback for the merchant, the merchant should asses the service and decide how to proceed. Amazon will be responsible for all related customer service and order returns sold on Amazon.co.uk.