How is demonstrator quality monitored?
A Field Operations department within lime are responsible for demonstrator quality in the field and work very closely with our team of Regional and Field Managers who are responsible for recruitment, training and monitoring of demonstrator performance. All demonstrators are selected for their warm personality, friendly approach and ability to engage with customers. They need to be good communicators and enjoy working with the general public. All receive induction training from their field management team and a formal refresher training course annually, developed specifically by a professional training company. Demonstrators are assessed on a regular basis through unscheduled visits and a team of mystery shoppers managed by Head Office are also used to ensure best practise principles are followed.
