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How is customer support managed for the joint HP-Sun configurations enabled through this program?

April 26, 2017configurations customer enabled Joint managed program support

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How is customer support managed for the joint HP-Sun configurations enabled through this program?

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Sun offers interoperability support via the SunVIP Interop Support feature of its SunSpectrum support plans. And, leverages its membership in the Technical Support Alliance Network (TSANet) to collaborate with other vendors, including HP. TSANet is a non-profit, vendor-neutral, alliance community that promotes cooperative technical support between its members. It provides a structure and processes that allow Sun and other vendors to provide seamless support for a mutual customer’s solution. Additional information about TSANet is available at http://www.tsanet.org. As part of the program, Sun and HP will jointly support the configurations specified on http://www.sun.com/software/cluster/ohp/.